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Customer Service

Contact Us:
Phone: 888-4-SkiWax (888-475-4929), local number is 508-669-7474
sales@racewax.com
Address:
RaceWax.com LLC
657 Quarry St.
Ste 401
Fall River, MA 02723 USA

Return Policy:

Our 100% satisfaction guarantee means that each item you purchase at RaceWax.com meets your high standards or you can return it within 30 days for a replacement or refund. You can count on everything we sell to perform as stated. RaceWax.com offers quality products and stands by them.

Upon receipt of your order, please verify that the contents and their quantities match that of your invoice.

Returns for unopened/unused products mistakenly ordered can be done by logging into your account, selecting the order under Completed Orders and clicking on Return Item (upper right). Follow the instructions to complete the return request authorization process.

If there is a problem with the product or you received the wrong product, contact us by email customerservice@racewax.com or call 888-475-4929. Often we can resolve the issue rapidly and minimize any inconvenience.

Please return merchandise with all original parts and packaging. Prior to shipping, please obtain return authorization. Returns must be shipped within 7 days of the RMA number being issued. It is highly recommended that the item(s) be packaged well to avoid damage; it is for your benefit that we recommend tracking be added to your shipment.

Shipping charges are not reimbursed for returns of items ordered in error (including orders delivered to undeliverable addresses that are provided by the buyer). However, we understand that mistakes happen and we would be happy to help you obtain the products that you need. If you ordered items in error, contact us at 888-475-4929 and explain your error. We will work to devise a solution to your satisfaction.

We will reimburse you for shipping costs associated with returns of products that were damaged in transport to you, or for products received as defective. Restocking fees of 10-50% may be applied to non-defective items that are returned in used or unoriginal condition. We reserve the option to refuse acceptance of returns with postage due; if accepted, the postage due amount will be deducted from the refund. For orders of multiple items of which a portion is returned/kept and the return effectively drops the order total below the free shipping threshold for the items kept, we reserve the option to withhold our shipping costs associated with the items returned.

Payment Policy:

Credit cards accepted: American Express; Visa; Mastercard; Discover.

Electronic payment methods accepted: Paypal.

Shipping Policy:

Orders over $50 ship free to U.S. addresses by USPS. USPS does not guarantee delivery; though the expectation is that Priority will arrive in 2-3 business days, this is not guaranteed. For guaranteed delivery select UPS as your shipping method - see details below. Free shipping applies to all orders shipped to USA addresses.

Orders to U.S. addresses under $10 ship for a flat rate of $3.99, orders from $10-$20 ship for a flat rate of $4.99, orders from $20-$50 ship for a flat rate of $5.99, For orders to USA addresses, orders for items weighing under 1 pound will ship USPS First Class; orders 1 pound or more will ship USPS Priority.

We strive to ship orders in 24 - 48 hours. Standard shipping is USPS. USPS-shipped orders placed before noon will likely ship on the same day. Most orders after noon will ship the day after the order is placed. If you have any special/urgent requests please contact us and we will do our best to honor them.

For UPS Air shipments orders must be placed before 3 PM EST to be shipped same day. Same day shipping may be possible after 3 PM but you must call to confirm. How are shipping days counted? First note that a business day does not include Saturdays, Sundays or holidays, and the day you ordered does not count as a business day.

  • UPS Ship Dates: Order placed by noon EST on Monday ships Monday; order placed after noon Monday ships Tuesday, but may ship Monday if confirmed by phone; orders placed after 3 PM Monday are not likely to be able to be shipped same day and would ship on Tuesday. Our UPS pickup is 5 PM, Mon-Fri.
  • Saturday is not a UPS delivery day, Monday through Friday only. Saturday delivery incurs additional charges payable separately and in advance by telephone or by electronic invoice. It may be possible to ship a UPS on a Saturday for overnight (only) delivery on Monday; call to confirm, additional charges will apply.
  • UPS Example 1: A package shipped on Monday that takes 2 business days would arrive on Wednesday, the second business day after the ship date.
  • UPS Example 2: A package shipped on Friday that takes 2 business days to arrive would arrive on Tuesday, as you do not count the day shipped as a business day, Saturday does not count, but Monday counts as a business day.
Again to be clear, a UPS ship date is valid if the order is placed before 3 PM or email/voice confirmation is obtained by a RaceWax representative.

Foreign shipping is by USPS First Class, Priority or Express.

  • First Class delivery is 2-4 weeks.
  • Priority delivery is 6-10 business days.
  • Express delivery is 3-5 business days.
  • Liquid products in pressurized containers (e.g., Swix Rocket Spray) cannot be shipped to foreign countries.
  • Customs forms will display the actual purchase amount and shipments will not be marked as gifts.
  • Any duty or fees that may be imposed by your country's customs office is your responsibility; these fees are not included in the price.
To view real-time shipping costs to foreign countries add items to cart, open the cart (upper right of page) and enter your destination information.
Privacy Policy:

Effective date: July 27, 2018

racewax com, LLC ("us", "we", or "our") operates the https://www.racewax.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.racewax.com

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

racewax com, LLC uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

racewax com, LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

racewax com, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of racewax com, LLC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: customerservice@racewax.com

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